Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have received a blunder from your local delivery service and would like to cancel your order, first check your e mail and/or spam filtration to make sure you clicked on the correct shipping and delivery address and/or LINK. Once this provides been done, in case you are continue to enthusiastic about continuing, just reply to the email with the information on your request and you may greatly appreciate virtually any assistance you might offer. For specialized issues, you may possibly need to contact customer service via their particular contact number: (Toll Free). Alternatively, if an individual have any some other questions, you could send us a good email and all of us will do our utmost to be able to assist you.
Your package deal will arrive at your current door within seven to ten functioning days. Take note that will shipping times may possibly vary from 1 courier company to be able to another. Therefore, it is, usually preferable to purchase with a trustworthy company. To help ensure your bundle arrives safely, we always advise that will you sign your parcel’s “Thanks With regard to Sending” section mainly because it arrives. Your nearby delivery services are usually required to obviously display this personal confirmation on almost all sent items, which include Element Vape items.
As soon as your parcel has arrived at your entrance, you will need to collect that as soon since possible. This is usually normally done by simply completing a self-addressed, stamped envelope together with your return deal with and tracking quantity. Upon arrival, keep your unit is fully charged and prepared to begin using that immediately. Tend not to wait for your Element Vape product to warm up; this should not be stressed sufficient, particularly in the case associated with rechargeable batteries.
As defined in the above section, when shipping to be able to UK residents, delivery will probably be facilitated by simply certainly one of our nationwide network of courier companies, such since DPD, FED EX LOVER or UPS : but please allow for additional costs to be used into consideration when placing your buy. Customers located within just the Republic of eire are not authorized to buy online. Inside most cases, customers located within typically the Republic of Ireland will be not able to purchase the product through the use of credit cards or debit cards. We all are currently encountering some issues with credit card fraud in European countries as well as in certain cases, payments made using these methods may be declined or perhaps reversed. In addition, all deliveries to EU customers may be controlled by taxation and import responsibilities.
Whenever shipping internationally, please note that customs procedures are really time-consuming and usually require the assistance of a good independent customs dealer. In the case of an imported product, delivery times will be reliant on your courier’s international delivery services and transit periods may greatly surpass our internal shipping estimates. In case you are unsure of expected transit times, please make contact with us immediately. International orders will generally arrive within 3 to 5 business days following payment has been received.
For all questions concerning this matter, please note that all questions should be aimed towards our business headquarters. Should Novo 2 an individual need to create changes or inquire about our services within general, you can do so in anytime during enterprise hours, Monday via Friday, except Weekend, Wednesday, and Thurs. Should you possess any other questions, you can both contact our client service team or even one of the sales representatives on the main office. In case you prefer to place your order on the internet, you are pleasant to visit our website and follow typically the simple instructions provided. All billing and ordering information will be provided in the click of a button.
As always, we strongly suggest that all purchases be paid regarding completely before shipping or delivery regarding products. Any changes to shipping or perhaps delivery policies will be clearly indicated on receipt of transaction. In the occasion of a problem in any merchandise, please contact us all right away to get a return or alternative. As long because your satisfaction is our number one priority, all of us will work together with you to definitely make certain that you have got the absolute best electric products available.